- Specially designed and developed Linux Operating system by Q-smart.ş Linux tabanlı işletim sistemi (Q-smart tarafından geliştirilmiş)
- Optional Windows operating system supports.
- Remote system management over the web browsers (compatible with IPhone, Ipad, Tablet or Computer)
- Performance reporting over the web browsers (compatible with IPhone, Ipad, Tablet or Computer)
- 19 inches LED Monitor, Infra Red vandal proof touch screen with the 4096x4096px resolution
- Maintenance-free, industrial type thermal printer with autocutter (50.000km printing, 1milion cut warranty).
- Supports localization with all types of alphabets with multi-language design
- Over 10.000 operation capacity on a daily basis
Special designed operating system
The specially designed operating system prevents traditional problems such as virus infection or crashing of the operating system.
You can take printout tickets for many years without any maintenance needs and ink shortages with the industrial type thermal printer with autocutter.
19" IR Vandal Proof Touch Screen Monitor
You will perfectly use your system with equipped superior 19 inches IR touch-screen technology for many years without calibration, sensitivity loss and breakdown.
GNU software phylosophy
If you want you can reach its hearth with the open source software philosophy.
Web based management
By means of the Web-based system management, you can easily perform the queue management, advertisement management and user management via computer or mobile/smart phones from anywhere.
Thanks to new design integrated web-based performance management, for contributing efficiency of your corporation and reevaluate your workmanship costs with EXCEL and PDF export options.
All process can be completed with one ticket
If your services has more than one step, you can transfer your customer tickets to any service with customizable call priority with only one ticket number.
Live performance reporting
With live reporting you can keep track of your general situation and the status of the services, the number of people waiting to get services, the average operation and waiting times, and the online number of staff in service.
You can use the system with your local language and foreign languages simultaneously. You can manage your staff call authorizations for serving foreign language options.
With SAP or web service integrations, you can enable your customers to interact with your system, prioritize your customers, and communicate with your corporate infrastructure.
Customer Satisfaction Survey
You can ensure your customer satisfaction by integrating with the Q-smart Poll customer satisfaction survey system.
You can record conversations between your represantatives and your customers to ensure your corporate quality standards.
- CPU Processor: Intel® 2200 Mhz Quad Core
- Mainboard: Asus® H110-D
- RAM: 4GB DDR4 2200 Mhz
- Disk: 500GB HDD
- Monitor: Philips® 19 inches, TN
- Touch: Infra Red 4096x4096 px resolution
- Printer: Industrial thermal 58-60 mm (Japan)
- Network: 10/100/1000 Ethernet
- Operation voltage: 220V AC
- Power consumption: 150 W
- Weight: 51.6 kg
- Dimensions [cm] (WxDxH): 66x45x130
- Daily transaction capacity: 15.000
- User interaction: Touch
- Queue management capacity: 99
- User capacity: Unlimited
- Counter management capacity: 254
- Ticket roll capacity: 1000 Tickets
- Ticket width: 58-60 mm
- Voice recording: Yes
- Virtual call terminal support: Yes
- Android smart call terminal support: Yes
- Web based cloud call terminal support: Yes
- Desktop call terminal support: Yes
- Magnetic stripe card reader: No
- RFID, Mifare and smartcard reader: No
- Barcode and QR code reader: No
- Matrix display support: Yes
- USB counter display support: Yes
- Android tablet counter display support: Yes
- DSI LCD TV Digital signage support: Yes
- Main panel groupping support: Yes
- Additional row for main displays: Unlimited
- Screen size: 19 inches
- Special linux based operating system: Yes
- Windows operating system: Optional
- Color options: White
- Corporate logo application: Optional
- Chasis climatic condion controller: Yes
- Customer satisfaction survey: Optional
- Industrial thermal printer: Yes
- Paper near to end sensor and warnings : Optional
- Paper end sensor and warnings: Yes
- Ticket printing from web browsers: Yes
- Printing ticket to speech: Yes
- Calling ticket to speech: Yes
- Customer informations print to ticket: Optional
- Pass ticket to user group: Yes
- Pass ticket to specified user: Yes
- Queue performance reporting from web browsers: Yes
- User performance reporting from web browsers: Yes
- Reporting time: More than 5 years
- Graphical output for reports: Yes
- Excel export for reports: Yes
- PDF export for reports: Yes
- Central system management(all systems managed from central): Optional
- Central system reporting(all systems performance reports from central): Optional
- Language support: Yes
- Ticket template management from web browsers: Yes
- Queue management from web browsers: Yes
- Ticket number prefix (Ex A123): Optional
- Internet appointment distribution: Optional
- Customer card management: No
- Identified ticket printing(Customers cannot get ticket without identifiy theyself): Optional
- Specified queue ticket printing with identify number(Ex. Customer get ticket automatically when write id number from specified queue): Optional
- Work time and half time limitation: Yes
- Total ticket number limitation for queue: Yes
- Mirror queue: Yes
- Smart call density management: Yes
- Touch screen advertisement management: Yes
Web Service and Integration
- SAP Integration: Yes
- Internet appointment management web services: Yes
- Performance reporting web services: Yes
- Internet appointment integration: Yes
- Identification number integration: Yes
- System statistics web services: Yes
- Call terminal API: Yes