Hospital Queue Management System Solution

If you dream of fully integrating technology into your hospital operations, Q-smart Queue Systems with IPTV Queue Monitors are now a tangible reality. We offer seamless integration with the Hospital Information Management System (HBYS), including specially selected hardware, our own operating system, and strong technical support, all ready to fundamentally solve your queuing problems.

Now, you can provide your patients with faster and more efficient service. Your patients won’t need to spend hours waiting to make an appointment or to queue, as they will experience a hassle-free visit through our technology-integrated queuing systems.

Our powerful integration options, custom-selected hardware, proprietary operating system, and robust technical support base come with 15 years of experience in the healthcare sector, ready to streamline your HBYS queuing issues.

Hospital Information Management System and Queue Management Solutions

Q-smart Queue Management Systems and IPTV Queue Monitor Solutions

Q-smart offers queue management solutions that are integrated with hospital information management systems. These systems optimize call and queue management operations from patient admission to radiology on the screens. In addition to queue information, they also present multimedia content, weather conditions, and health news on the displays. With these technological solutions, hospitals can provide more effective and efficient service in terms of queue management and information.

Q-smart Queue Management System Features and Benefits

The Q-smart Queue Management System offers much more than just queuing and calling features. Here are some of the prominent features and benefits provided by this system:

Convenience for Patients with Appointments

Patients with appointments are directed straight to the clinics without needing to visit the admission department, thus reducing waiting times.

Priority for Patients Aged 65 and Over

The system automatically prioritizes patients aged 65 and over, ensuring a fast and easy service process for this age group.

Integration with Hospital Information Management System (HIMS)

Patients registered in the Hospital Information Management System (HIMS) can take a number without needing to go to the registration department.

Phased Queue Distribution

By defining different queue priorities for secretaries and nurses at blood collection units, a more orderly workflow is created.

Radiology Department Solution

A specially designed queuing system for the radiology department enables patients to complete their procedures more quickly and efficiently.

Patient Transfer

Once registered, patients are automatically transferred to the relevant departments, making the patient direction process more effective.

Desktop Queue System

In stepped services, it is possible for patients to take their number through the desktop queuing system without having to use the ticket machine again.

POS and Label Printer Integration

Thanks to the integration of the system with POS and label printers, it is possible to print queue numbers from existing printers without the need for a separate printer.

In conclusion, the Q-smart Queue Management System provides a comprehensive solution that optimizes hospital operations and patient experience, enabling health services to be delivered more efficiently and effectively.

Q-smart IPTV Queue Monitor Features and Benefits

The Q-smart IPTV Queue Monitor is a comprehensive solution developed for displaying queue tracking and multimedia contents in hospital information management systems. Here are the prominent features and benefits of this monitor:

Independence from HIMS

It operates independently from the second monitor output of the doctor’s computer. Since it does not use the computer connected to the HIMS system, there is no risk of broadcasting unwanted images.

Flexible and Wireless Connection

The capability of communication via Ethernet or WiFi eliminates the distance limitation of using VGA or HDMI as a second monitor and reduces the need for renovations.

Rich and Diverse Content Broadcast

Displays rich multimedia contents along with informative content such as queue information, live news, health news, central time, and weather conditions.

Adaptive Screen and Device Diversity

Thanks to the automatic orientation setting, it supports both vertical and horizontal usage and offers the possibility to be easily used on different devices (like monitors, tablets).

Practicality and Convenience

Requires only a 220V mains supply and can be used anywhere without the necessity of being installed above doors.

Use of Queue Management System in Patient Admissions

Technological Innovation in Modern Hospitals: Q-smart Queue Management Solutions

Patient admission processes are a critical stage for hospitals. The Q-smart queue management system enhances these processes, making them more efficient and faster, thus increasing patient satisfaction. The system covers all stages from taking a queue number to being called by the patient admission staff. Features like priority assignment in special cases and integration with the Hospital Information Management System simplify hospital operations.

Patient Admission Queue System

Ticket Machine:
Incoming patients or visitors take a queue number from the Q-smart Ticket Machine (indicated as “Q-smart Ticket Machine” in the visual). Here, a patient can receive a specific queue number based on their characteristics (e.g., over the age of 65, having an appointment).

Waiting Area:
After taking a queue number, the patient moves to the waiting area and waits for their number to be called. This area is represented by seating groups in the visual.

Main Direction Screen:
When calling the next patient, their queue number is displayed on the main direction screen (marked as “Main direction screen” in the visual). Patients can follow this screen to check if their turn has arrived.

Consultation Desks:
The patient whose number is called is directed to the relevant consultation desk (indicated as “Consultation 1”, “Consultation 2”, and “Consultation 3” in the visual). The patient admission staff conducts the patient’s registration and acceptance procedures here.

Hospital Information Management System (HIMS) Integration:
Once the patient admission process is complete, the patient’s details are recorded in the HIMS (marked as “HIMS or 2nd Stage” in the visual). The patient’s referral to the relevant department is conducted through this system.

The queue management system accelerates the patient admission processes by enabling patients to receive services more effectively and efficiently. With Q-smart Queue Management systems, waiting times are minimized, patient comfort is increased, and the hospital management’s workflow becomes more organized.

Hospital Procedures with Queue Management System

Effective Management of Analysis, Blood Collection, and X-Ray Procedures

The queue management system is utilized in hospitals to make process workflows more efficient. This system provides the capability to prioritize patients with special conditions, and manage all processes in an orderly manner from registration to analysis and X-rays. All staff members, from nurses to radiology technicians, use this system to minimize patient wait times. It is an essential component of modern hospital management.

Blood Collection, Analysis, Laboratory Queue Management Solution

Ticket Machine (Q-smart Ticket Machine):
Patients obtain their queue numbers from this machine for registration procedures. Priority statuses (such as over the age of 65, emergency, by appointment, etc.) can be defined here with the options provided.

Waiting Room:
After taking their queue number, patients wait in this area for the patient admission staff to call them.

Main Direction Screen:
The patient admission staff announces the queue number of the next patient on this screen. Patients can check this screen to see if it is their turn.

Patient Admission:
When their number is called, the patient goes to the admissions department to begin their procedures. If special materials are needed for analysis, they are given to the patient at this stage. Then, the patient’s ticket number is transferred to the next phase.

Waiting Room:
The patient waits for their number to be called again for the next procedure (e.g., X-ray, analysis).

Waiting Area for Blood Collection or Other Procedures:
The staff assigned to the procedure (nurse, radiology technician, etc.) announces the patient’s queue number on the main direction screen when calling the next patient.

Procedure Areas (Nurses & Technicians):
The patient whose number has been announced goes to the designated staff for the relevant procedure. Processes such as analysis, blood collection, and X-rays are carried out in this area.

Thanks to the queue management system, procedures are conducted in a more organized, transparent, and efficient manner for both patients and hospital staff.

IPTV Monitor Solution

Smart Screen Management for Modern Healthcare Institutions

The IPTV monitor solution reflects patient information in real-time, integrated with EHR. The system, suitable for both monitors and tablets, broadcasts outpatient clinic information, weather conditions, and live news. With wireless communication and centralized content management features, it enriches the hospital experience.

IPTV Wifi Display Solution

Web Service Communication:
It communicates with the EHR system using SOAP or REST web services.

Screen Compatibility:
Compatible with screens of all sizes and resolutions, including 4K.

Tablet Usage:
Provides tablet support in addition to monitors.

Various Content Broadcasting:
Displays information from sources such as outpatient clinic information, weather conditions, live news, and health news.

Alternative Content:
Offers rich multimedia content when the outpatient clinic is not in service.

Screen Orientation:
Works in both horizontal and vertical orientations.

Connection Options:
Wireless communication via Ethernet or WiFi.

Ease of Installation:
Only requires a 220V power supply. Does not require additional monitor cables for wiring.

User Restrictions:
Only centralized management can intervene in the content broadcasted; doctors, technicians, or nurses cannot intervene. Undesirable content is not broadcasted to the public.

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