22″ Touch Screen
Q-smart E2’s 22-inch touch screen offers an ultra-high resolution of 4096×4096 with infrared touch technology. This feature does not require user calibration and ensures no loss of sensitivity, providing a smooth user experience. It is ideal for a quick and seamless interaction while queuing.
Web-Based Comprehensive Management Features
Q-smart E2, with its web-based management features, handles everything from appointment distribution, queue management, to advertising and operator management with ease. This results in time savings for businesses and boosts operational efficiency. With its mobile compatibility, it offers the convenience of managing from anywhere you desire.
Stable and Powerful Performance
Q-smart E2 queuing system boasts a daily transaction capacity of 30,000, making it one of the most powerful queuing devices in the market. Its Linux-based special operating system guarantees system stability and combined with high transaction capacity, it offers an excellent user experience.
High Capacity in the Queuing System
30000+
Transaction Capacity
4500+
Ticket Capacity
254+
Counter Capacity
Integrated Queue Solutions:
Maximize Your Customer Experience
Customer Service Voice Recording
According to your quality standards, you can record the conversations between your staff and customers with the Voice Recording System. If there is a problem, you can listen to their conversation.
Card Reader Options
With card or barcode reader integration, you can prioritize your customers, list them, and send various messages through screens or tickets.
Capacity Expansion
You can expand your system’s capacity to include an unlimited number of kiosks, ticket machines, operator screens, bell inputs, main screens, LCD monitors, desktop printers, and other extensions as you desire.
Live Performance Report
With the live report, you can monitor the overall situation of your branch and the status of services, the number of people waiting for service, average transaction and waiting times, and the number of staff serving.
System Integration
With SAP web service integrations, you can ensure your customers’ interaction with the system, prioritize your customers, and notify them in sync with your corporate communication.
Satisfaction Survey
With the Q-smart Poll customer satisfaction survey system integrated, you can evaluate the services received by your customers, and examine their satisfaction or dissatisfaction reasons.
Performance Reports
With the developed web-based staff performance management, you can contribute to the efficiency of your institution. Re-evaluate your personnel costs.
Web-Based Management
Thanks to web-based management, you can easily execute queue management, advertising management, queue order management, and operator management via computer or mobile phone.
Online Appointment
You can distribute appointments online, ready only with an internet connection, without any demand. Just by connecting to the internet, you can assign slots from your queue system.
Central Management
Thanks to our map integration, you can instantly view all your branches, optimize their order, quickly update ticket templates, and customize queue settings. Empower the user experience. Take the power into your hands now!
Technical Specifications
Hardware Features
CPU: Intel Quad Core
Motherboard: Asus MB
Ram: 4GB
Disc: 120 SSD
Monitor: 22 inches, 1920x1080px IPS
Touchscreen: Multitouch Infra Red
Printer: Industrial 58-60mm/ 200mm/s
Connection: 10/100/1000 Gigabit ethernet
Operation Voltage: 220V AC
Power Dissipation: 150 W
Weight: 51.6 kg
Dimensions: 45cm x 46m x 150cm
Capacity
Recommended daily transaction capacity: 30000
Ticket take type: Touch
Queue management capacity: 99
User capacity: Unlimited
Counter capacity: 254
Ticket roll capacity: 4500
Ticket width: 58-60mm
Hardware Support
Customer representative call recording: Yes
Virtual terminal support: Yes
Platform independent virtual terminal support: Yes
Android smart terminal support: Yes
Web-based cloud terminal support: Yes
Desktop terminal support: Yes
Magnetic card reader: Optional
RFID, Mifare or smartcard reader: Optional
Barcode and QR code reader: Optional
Cloud display support: Yes
Curwe WiFi 802.11 b/g display support: Yes
Curwe series display support: Yes
Flex series display support: Yes
Matrix series display support: Yes
7 segment series display support: Yes
USB counter display support: Yes
Android tablet counter display support: Yes
DSI LCD TV Digital signage support: Yes
Main panel grouping support: Yes
Number of rows supported for main panel: Unlimited
Ticket number call notification via SMS: Optional
Monitor size: 22 inç
Special linux operating system: Yes
Windows OS: Optional
Color options: Black, White, Red, Blue
Corporate logo application: Optional
In-cabin temperature control unit: Yes
Ventilation fans: Yes
Customer satisfaction survey system: Optional
industrial thermal printer: Yes
Ticket low sensor and warning: Yes
Ticket end sensor and warning: Yes
Ticket printing via web browser: Yes
Voice announcement of the printed ticket: Yes
Voice announcement of the called ticket: Yes
Special customer information printing on the ticket: Yes
Transfer the ticket to a different group: Yes
Transfer the ticket to a different user: Yes
Voice announcement of the printed ticket on web browser: Yes
Ticket parking: Yes
Ticket postponing: Yes
Printing the QR Code on the ticket: Yes
Reporting Support
Web-based queue performance report: Yes
Web-based user performance report: Yes
Reporting period: Unlimited
Graphical representation of reports: Yes
Exporting reports to Excel: Yes
Exporting reports to PDF: Yes
Centralized reporting: Optional
Centralized management: Optional
Responsive web design: Yes
Reporting from smartphones: Yes
Reporting the reason for users to close the terminal: Yes
User working hours reporting: Yes
Hardware status monitoring: Yes
Periodic reporting by e-mail: Optional
Management Support
HTML5 customer interface design: Yes
View external web page: Yes
Foreign language support: Yes
Web-based ticket template management: Yes
Web-based queue management: Yes
Ticket number prefix (Ex. A123): Yes
Online appointment management: Optional
Customer card management: Optional
ID number protected queue management: Optional
ID number-specific queue management: Optional
Working time and lunch break limitation: Yes
Limiting the number of daily queue tickets: Yes
Mirror queue queue management: Yes
Smart call smart branch management: Yes
Customer interface (ticket machine) advertising management: Yes
Display screen (TV or monitor) advertising: Yes
One-click system backup: Yes
One-click system restore: Yes
Web services and Integration
Web service for Voice announcement: Yes
SAP integration: Optional
Internet appointment web services: Optional
Performance report web services: Yes
Internet appointment 3rd party service integration: Optional
ID number integration: Optional
System statistics web services: Yes
Call management web services: Yes
Call terminal SAP integration: Optional
Call Terminal API: Yes
Smart building automation support: Optional