22″ Touch Screen
Q-smart E2’s 22-inch touch screen offers an ultra-high resolution of 4096×4096 with infrared touch technology. This feature does not require user calibration and ensures no loss of sensitivity, providing a smooth user experience. It is ideal for a quick and seamless interaction while queuing.
Web-Based Comprehensive Management Features
Q-smart E2, with its web-based management features, handles everything from appointment distribution, queue management, to advertising and operator management with ease. This results in time savings for businesses and boosts operational efficiency. With its mobile compatibility, it offers the convenience of managing from anywhere you desire.
Stable and Powerful Performance
Q-smart E2 queuing system boasts a daily transaction capacity of 30,000, making it one of the most powerful queuing devices in the market. Its Linux-based special operating system guarantees system stability and combined with high transaction capacity, it offers an excellent user experience.
High Capacity in the Queuing System
30000+
Transaction Capacity
4500+
Ticket Capacity
254+
Counter Capacity
Integrated Queue Solutions:
Maximize Your Customer Experience
Customer Service Voice Recording
According to your quality standards, you can record the conversations between your staff and customers with the Voice Recording System. If there is a problem, you can listen to their conversation.
Card Reader Options
With card or barcode reader integration, you can prioritize your customers, list them, and send various messages through screens or tickets.
Capacity Expansion
You can expand your system’s capacity to include an unlimited number of kiosks, ticket machines, operator screens, bell inputs, main screens, LCD monitors, desktop printers, and other extensions as you desire.
Live Performance Report
With the live report, you can monitor the overall situation of your branch and the status of services, the number of people waiting for service, average transaction and waiting times, and the number of staff serving.
System Integration
With SAP web service integrations, you can ensure your customers’ interaction with the system, prioritize your customers, and notify them in sync with your corporate communication.
Satisfaction Survey
With the Q-smart Poll customer satisfaction survey system integrated, you can evaluate the services received by your customers, and examine their satisfaction or dissatisfaction reasons.
Performance Reports
With the developed web-based staff performance management, you can contribute to the efficiency of your institution. Re-evaluate your personnel costs.
Web-Based Management
Thanks to web-based management, you can easily execute queue management, advertising management, queue order management, and operator management via computer or mobile phone.
Online Appointment
You can distribute appointments online, ready only with an internet connection, without any demand. Just by connecting to the internet, you can assign slots from your queue system.
Central Management
Thanks to our map integration, you can instantly view all your branches, optimize their order, quickly update ticket templates, and customize queue settings. Empower the user experience. Take the power into your hands now!
Technical Specifications
Hardware Specifications
- CPU: Intel Quad Core
- Motherboard: Asus MB
- RAM: 4GB
- Disk: 128 SSD
- Monitor: 22 inch, 1920x1080px IPS
- Touchscreen: Multitouch Infra Red
- Printer: Industrial 58-60mm/ 200mm/s
- Connection: 10/100/1000 Gigabit ethernet
- Operating voltage: 220V AC
- Power consumption: 150 W
- Weight: 51.6 kg
- Dimensions: 46cm x 45cm x 150cm
Capacity
- Recommended daily transaction capacity: 30,000
- Ticket acquisition type: Touchscreen
- Queue management capacity: 99
- User capacity: Unlimited
- Ticket office management capacity: 254
- Ticket roll capacity: 4500
- Ticket width: 58-60mm
Hardware Support
- Customer service call recording: Yes
- Virtual terminal support: Yes
- Platform-independent virtual terminal support: Yes
- Android smart terminal support: Yes
- Web-based cloud terminal support: Yes
- Desktop terminal support: Yes
- Magnetic card reader: Optional
- RFID, Mifare, or smartcard reader: Optional
- Barcode and QR code reader: Optional
- Cloud screen support: Yes
- Curwe WiFi 802.11 b/g screen support: Yes
- Curwe series screen support: Yes
- Flex series screen support: Yes
- Matrix series screen support: Yes
- 7 Segment series screen support: Yes
- USB ticket office screen support: Yes
- Android tablet ticket office screen support: Yes
- DSI LCD TV Digital signage support: Yes
- Main panel grouping support: Yes
- Main panel supported line number: Unlimited
- SMS ticket number call notification: Optional
- Screen size: 22 inches
- Custom Linux operating system: Yes
- Windows operating system: Optional
- Color options: White, Black, Red, Blue
- Corporate logo application: Optional
- Cabin interior temperature control unit: Yes
- Ventilation fans: Yes
- Customer satisfaction survey system: Optional
- Industrial thermal printer: Yes
- Low ticket sensor and alert: Yes
- Out of ticket sensor and alert: Yes
- Web browser-based ticket printing: Yes
- Voice reading of received ticket: Yes
- Voice reading of called ticket: Yes
- Printing special customer information on ticket: Yes
- Transferring ticket to a different group: Yes
- Direct transfer of ticket to a user: Yes
- Web browser-based voice reading of called ticket: Yes
- Ticket parking: Yes
- Ticket postponement: Yes
Reporting Support
- Web-based queue performance report: Yes
- Web-based user performance report: Yes
- Reporting duration: Unlimited
- Graphical representation of reports: Yes
- Exporting reports to Excel: Yes
- Exporting reports to PDF: Yes
- Centralized reporting: Optional
- Central system management: Optional
- Responsive web design: Yes
- Reporting from smartphones: Yes
- Reporting the reason for terminal shutdown by users: Yes
- Reporting user working hours: Yes
- Hardware status monitoring: Yes
- Periodic reporting via email: Optional
Management Support
- HTML5 customer screen design: Yes
- Displaying external web pages: Yes
- Multilingual support: Yes
- Web-based ticket template management: Yes
- Web-based queue management: Yes
- Ticket number prefix (e.g., A123): Yes
- Online appointment management: Optional
- Customer card management: Optional
- Protected queue management with ID number: Optional
- Special queue management with ID number: Optional
- Working hours and lunch break limitation: Yes
- Queue ticket number limitation: Yes
- Mirror queue management: Yes
- Smart call intelligent branch management: Yes
- Customer screen (ticket machine) advertisement management: Yes
- Display screen (TV or monitor) advertisement management: Yes
- One-click system backup: Yes
- One-click system restore: Yes
Web Services and Integration
- Voice reading of called ticket web service: Yes
- SAP system integration: Optional
- Online appointment web services: Optional
- Performance report web services: Yes
- External service integration for online appointments: Optional
- ID number integration: Optional
- System statistics web services: Yes
- Call management web services: Yes
- Call terminal SAP integration: Optional
- Call terminal API: Yes
- Smart building automation support: Optional