Download catalogue

Installation guide

Q-smart E3 Reflex S is standalone type 19" touch-screen queue management system which meets your all basic queue management needs with its innovative appearance and technology. The exterior appearance of which can be customizable and which will comply with your corporate image. All of the hardware to be needed for the queue management processes (such as thermal printer, main power distributor, interface, converters...) are integrated into it. Q-smart E3 Reflex, the new generation queue management system, quad-core processors at its heart, solid and secure Linux operating system in its mind.
  • Specially designed and developed Linux Operating system by Q-smart.
  • 4 x 1.2Ghz Quad Core processors.
  • Customizable exterior appearance.
  • System and user performance reports over cross platform web based performance reporting system.
  • Cross platform supported, web based system, ticket template, queue and user management.
  • Maintenance-free industrial thermal printer mechanism with 1.000.000km cut warranty.
  • Integrated wireless network communication with 802.11g.
  • 4.000 process on daily basis.

Technical Specifications

Hardware specifications

  • CPU Processor: ARM® 1200Mhz Quad Core
  • Mainboard: Broadcom® BCM2837
  • RAM: 1GB DDR2 900Mhz
  • Disk: 16GB Sandisk® SD
  • Monitor: Philips® 18.5 inches
  • Touch: 4096x4096px Infra Red
  • Printer: Industrial thermal 58mm (Japan)
  • Network: 10/100/1000 Ethernet, 802.11n WiFi
  • Operation voltage: 220V AC
  • Power consumption: 50 W
  • Weight: 28.9 kg
  • Dimensions [cm] (WxDxH): 50x43x145
  • HS Code (Custom clearance): 847160709019


  • Daily transaction capacity: 4.000
  • User interaction: Touch
  • Queue management capacity: 99
  • User capacity: Unlimited
  • Counter management capacity: 50
  • Ticket roll capacity: 1000 Tickets (per roll)
  • Ticket width: 58mm

Hardware Support

  • Voice recording: Yes
  • Virtual call terminal support: Yes
  • Android smart call terminal support: Yes
  • Web based cloud call terminal support: Yes
  • Desktop call terminal support: Ja
  • Magnetic stripe card reader: No
  • RFID, Mifare and smartcard reader: No
  • Barcode and QR code reader: No
  • Matrix display support: Yes
  • USB counter display support: Yes
  • Android tablet counter display support: Yes
  • DSI LCD TV Digital signage support: Yes
  • Main panel groupping support: Yes
  • Additional row for main displays: Unlimited
  • Screen size: 19-18.5 inches
  • Special linux based operating system: Yes
  • Windows operating system: No
  • Color options: Red, Blue White
  • Corporate logo application: Optional
  • Chasis climatic condion controller: Yes
  • Customer satisfaction survey: Optional
  • Industrial thermal printer: Yes
  • Paper near to end sensor and warnings : Optional
  • Paper end sensor and warnings: Yes
  • Ticket printing from web browsers: Yes
  • Printing ticket to speech: No
  • Calling ticket to speech: No
  • Customer informations print to ticket: No
  • Pass ticket to user group: Yes
  • Pass ticket to specified user: No

Reporting Support

  • Queue performance reporting from web browsers: Yes
  • User performance reporting from web browsers: Yes
  • Reporting time: 6 months
  • Graphical output for reports: Yes
  • Excel export for reports: Yes
  • PDF export for reports: Yes
  • Central system management(all systems managed from central): Optional
  • Central system reporting(all systems performance reports from central): Optional

Management Support

  • Language support: Yes
  • Ticket template management from web browsers: Yes
  • Queue management from web browsers: Yes
  • Ticket number prefix (Ex A123): No
  • Internet appointment distribution: No
  • Customer card management: No
  • Identified ticket printing(Customers cannot get ticket without identifiy theyself): No
  • Specified queue ticket printing with identify number(Ex. Customer get ticket automatically when write id number from specified queue): No
  • Work time and half time limitation: Yes
  • Total ticket number limitation for queue: Yes
  • Mirror queue: No
  • Smart call density management: No
  • Touch screen advertisement management: No

Web Service and Integration

  • SAP Integration: No
  • Internet appointment management web services: No
  • Performance reporting web services: Yes
  • Internet appointment integration: No
  • Identification number integration: No
  • System statistics web services: Yes
  • Call terminal API: Yes