Unique Operating System
Q-smart’s uniquely developed operating system maximizes queue management performance and offers an uninterrupted experience in queue systems.
Industrial Quality Thermal Printer
A maintenance-free thermal printer with a capacity of 50,000 prints offers continuous and uninterrupted service. Enjoy flawless service with a 1 million cut guarantee without any downtime.
Wireless and Wired Connection Options
Experience wireless connection with integrated Wi-Fi in the kiosk queue system, which also allows for a wired network connection with Gigabit Ethernet. Manage your queue and number systems flexibly and swiftly.
Aesthetics Solution for Queue Management Systems
9000+
Transaction Capacity
1000+
Ticket Capacity
50
Counter Capacity
Integrated Queue Management Solutions:
Maximize Customer Experience
Customer Service Voice Recording
You can record the conversations between your staff and customers in accordance with your quality standards using the Voice Recording System. In case of any problem, you have the ability to listen to the conversations that took place.
Extensive Language and Alphabet Support
The queue management system supports all languages and alphabets. This feature offers an easy and understandable experience for your users while servicing in different regions or multi-lingual environments. It is an ideal choice for global operations.
Detailed Reporting
It offers access to performance reports through an independent web browser platform. This way, you can analyze your transactions and performance in detail and closely follow the development of your business.
Live Performance Reporting
With live reporting, you can monitor the overall situation of your queue and service statuses, the people waiting for service, average processing and waiting times, and the number of staff providing service in real-time.
System Integration
With SAP via web service integrations, you can ensure that your customers interact with your system, prioritize your customers, and facilitate the communication with your corporate infrastructure.
Satisfaction Survey
By integrating with the Q-smart Poll customer satisfaction survey system, you can evaluate the service your customers have received, and investigate the reasons for their satisfaction or dissatisfaction.
Performance Reports
With the developed web-based staff performance management, you can contribute to the efficiency of your institution. Re-evaluate your personnel costs.
Web-Based Management
Thanks to web-based management, you can easily execute queue management, advertising management, queue order management, and operator management via computer or mobile phone.
Online Appointment
You can distribute appointments online, ready only with an internet connection, without any demand. Just by connecting to the internet, you can assign slots from your queue system.
Central Management
Thanks to our map integration, you can instantly view all your branches, optimize their order, quickly update ticket templates, and customize queue settings. Empower the user experience. Take the power into your hands now!
Technical Specifications
Hardware Features
CPU: ARM64 Quad Core
Motherboard: Amlogic S905X3
Ram: 4GB
Disc: 64GB
Monitor: 18.5 inç
Touchscreen: Multitouch Infrared
Printer: Endüstriyel 58mm
Connection: 10/100/1000 Gigabit ethernet
Operation Voltage: 220V AC
Power Dissipation: 50W
Weight: 29kg
Dimensions: 50cm x 43cm x 145cm
Capacity
Recommended daily transaction capacity: 9000
Ticket take type: Dokunmatik
Queue management capacity: 99
User capacity: Unlimited
Counter capacity: 254
Ticket roll capacity: 1000
Ticket width: 58mm
Hardware Support
Customer representative call recording: Yes
Virtual terminal support: Yes
Platform independent virtual terminal support: Yes
Android smart terminal support: Yes
Web-based cloud terminal support: Yes
Desktop terminal support: Yes
Magnetic card reader: No
RFID, Mifare or smartcard reader: No
Barcode and QR code reader: No
Cloud display support: Optional
Curwe WiFi 802.11 b/g display support: Yes
Curwe series display support: Yes
Flex series display support: Yes
Matrix series display support: Yes
7 segment series display support: Yes
USB counter display support: Yes
Android tablet counter display support: Yes
DSI LCD TV Digital signage support: Yes
Main panel grouping support: Yes
Number of rows supported for main panel: Unlimited
Ticket number call notification via SMS: Optional
Monitor size: 18.5 inç
Special linux operating system: Yes
Windows OS: No
Color options: Siyah, Beyaz, Mavi, Kırmızı
Corporate logo application: Optional
In-cabin temperature control unit: Yes
Ventilation fans: Yes
Customer satisfaction survey system: Optional
industrial thermal printer: Yes
Ticket low sensor and warning: No
Ticket end sensor and warning: Yes
Ticket printing via web browser: Yes
Voice announcement of the printed ticket: Optional
Voice announcement of the called ticket: Optional
Special customer information printing on the ticket: Yes
Transfer the ticket to a different group: Yes
Transfer the ticket to a different user: Optional
Voice announcement of the printed ticket on web browser: Optional
Ticket parking: Yes
Ticket postponing: Yes
Printing the QR Code on the ticket:
Reporting Support
Web-based queue performance report: Yes
Web-based user performance report: Yes
Reporting period: 6 ay
Graphical representation of reports: Yes
Exporting reports to Excel: Yes
Exporting reports to PDF: Yes
Centralized reporting: Optional
Centralized management: Optional
Responsive web design: Yes
Reporting from smartphones: Yes
Reporting the reason for users to close the terminal: Optional
User working hours reporting: Yes
Hardware status monitoring: Yes
Periodic reporting by e-mail: Optional
Management Support
HTML5 customer interface design: Optional
View external web page: Yes
Foreign language support: Yes
Web-based ticket template management: Yes
Web-based queue management: Yes
Ticket number prefix (Ex. A123): Optional
Online appointment management: Optional
Customer card management: No
ID number protected queue management: Optional
ID number-specific queue management: Optional
Working time and lunch break limitation: Yes
Limiting the number of daily queue tickets: Yes
Mirror queue queue management: Yes
Smart call smart branch management: Yes
Customer interface (ticket machine) advertising management: Yes
Display screen (TV or monitor) advertising: Yes
One-click system backup: Yes
One-click system restore: Yes
Web services and Integration
Web service for Voice announcement: Optional
SAP integration: Optional
Internet appointment web services: Optional
Performance report web services: Yes
Internet appointment 3rd party service integration: Optional
ID number integration: Optional
System statistics web services: Yes
Call management web services: Yes
Call terminal SAP integration: Optional
Call Terminal API: Optional
Smart building automation support: Optional